Customers have also asked for more visibility into calling data to help address user support inquiries. Customers tell us some of the greatest benefits of moving their communications to the cloud are the ability to consolidate all their meeting and calling systems into a single solution and streamline provisioning and administration. Today, we are also announcing a preview of Skype for Business Online Call Analytics-a new dashboard in the Office 365 admin console that gives IT admins greater visibility to identify and address user call issues, such as network issues or headset problems. Simplified manageability and control for IT Skype for Business Cloud PBX also provides central management within the Office 365 admin console, making it seamless for IT admins to manage communications alongside email, content and collaboration. With Skype for Business, companies can replace their legacy meeting and phone systems, and enable their employees to join meetings, as well as to make, receive and manage calls right within Office 365-all on any device.
Extending PSTN Calling to France, Spain and the UK, with preview currently available in Netherlands.Expanding PSTN Conferencing to more than 90 countries with dial-out to 180 countries.This continues the rapid innovation over the past six months we have released into the service including: Call Queues enable incoming calls to be routed to the next available live attendant in the order they are received. Auto Attendant provides an automated system to answer and route inbound calls using dial pad inputs and speech recognition. This week, we’re releasing Auto Attendant and Call Queues, two new advanced calling features in Skype for Business Cloud PBX.
Walter Thompson Europe A complete, enterprise-grade communications solution Menakshi Sehwani, regional IT business partner for J. “Skype for Business Online is becoming part of our DNA.” Availability of Enghouse Interactive’s TouchPoint Attendant, the first attendant console for Skype for Business Online.New meeting room solutions from our partners, including Polycom RealConnect for Office 365, which enables customers to connect existing video conferencing devices to Skype for Business Online meetings and the new Crestron SR for Skype Room Systems, which seamlessly integrates with the Crestron control and AV systems.Preview of the new Skype for Business Call Analytics dashboard, which provides IT admins with greater visibility to identify and address call issues.Availability of Auto Attendant and Call Queues, two new calling features in Skype for Business Cloud PBX.Today, as the annual unified communications industry conference Enterprise Connect kicks off in Orlando, we’re pleased to announce several new enhancements and partner solutions for Skype for Business in Office 365, which advance our goal of putting communication at the heart of productivity with Skype: People around the globe conduct over one billion meetings per year on the Skype network, and usage of Skype for Business Online has doubled in the last year. Through integration with Outlook for email, SharePoint for intelligent content management, Yammer for networking across the organization, and Microsoft Teams for high-velocity, chat-based teamwork-Skype for Business is the backbone for enterprise voice and video meetings in Office 365.Īs communication and collaboration become increasingly vital to the way work gets done, customers are turning to Skype for Business in Office 365 for all of their conferencing and calling needs. Office 365 is a universal toolkit for collaboration with more than 85 million monthly active users, designed to address the unique workstyle of every group. Today’s post was written by Ron Markezich, corporate vice president for Office 365 Marketing.